MTA maintains 24x7
network monitoring
for functions
including: bandwidth
allocation,
monitoring and
controlling of
network elements,
monitoring traffic
patterns to detect
network
over/under-utilization,
traffic re-routing,
troubleshooting,
repairs, and
customer resource
management. In the
rare event of
network trouble, MTA
is often able to
detect the issue
before our customer
is aware of it. MTA
customers enjoy the
security of knowing
we are on job 24x7.
Service Level
Agreement
MTA has historically
maintained service
uptime of 99.9% or
greater. As a result
we provide a Service
Level Agreement to
our customers to
guarantee service
uptime and
connectivity speeds.
The agreement is
designed to
compensate the
customer in the form
of invoice credits
for service
downtime, exceptions
made for factors
outside of MTA's
immediate control,
for example a power
outage at your place
of business. More
information about
the Service Level
Agreement is
available from your
MTA account
representative.
Frequently asked
questions about
MTA's Wireless
Broadband solutions:
Do weather
elements such as
clouds, rain or snow
impair the
reliability of a
fixed wireless
connection?
No. In the 5.2-5.8
GHz band that MTA is
using, the
attenuation of the
radio signal due to
weather elements is
insignificant and
has no practical
impact on the link
reliability at all.
MTA has maintained
network connectivity
in a variety of
conditions including
70mph winds, heavy
rainfall, blizzards,
fog, hail, etc.
What about
line-of-sight? Do
you need an
unobstructed path
from one end to the
other?
Yes, we do need line
of sight from both
ends of a fixed
wireless link.
Generally, this is
not a problem, as
the base stations
are deployed on
towers and roofs of
high-rise buildings,
which provide a
commanding view over
adjacent terrain. In
some cases, trees
may cause
obstruction, and
this can be overcome
by the use of 900Mhz
band which has the
ability to penetrate
trees.
I am concerned
about the security
of my data. Can my
wireless data be
intercepted?
Many customers
asking this question
are familiar with
WiFi and its well
known security
issues. MTA's
network does not
utilize WiFi
equipment. Our
network employs more
encryption and
security
than a T1.
Every customer has
an individually
provisioned circuit
that is only capable
of communicating
only between the
customer and MTA's
network.
The wireless data
traffic itself is
encrypted over the
air via proprietary
encryptions schemes
employed directly in
the radios to
cryptographically
scramble the data
bits, and prevent
anyone "listening"
or from deciphering
the data. MTA's
wireless service is
actually more secure
than a standard T1,
which has no
encryption.
One must remember
that Internet access
over any medium,
whether T1, DSL,
cable, or wireless,
creates a point of
entry into your
company's network.
MTA highly
recommends that a
firewall is
installed and
configured for the
purpose of
preventing
unauthorized access
into your network.
Could there be
problems with
interference from
other wireless
providers?
Generally, no. MTA
purchases the most
advanced equipment
available in the
industry today,
which does an
excellent job in
bypassing and
overcoming potential
issues with
interference. MTA
will test your
connectivity prior
to installation to
ensure a connection
is available that is
free of
interference.
Additionally, there
is an FCC
requirement that
unlicensed equipment
must not cause
interference to any
other systems: see
FCC Rules, Part
14.247 and 15.401.
What if the
customer does not
own the building,
and the landlord
will not permit a
wireless access
device to be install
on the building
rooftop?
MTA's Wireless's
equipment qualifies
under FCC rule 47
C.F.R. Section
1.4000, as amended,
which prohibits
restrictions that
impair a person's
ability to install,
maintain, or use a
fixed-wireless
service antenna. The
rule applies to
state or local laws
or regulations,
including zoning,
land-use or building
regulations, private
covenants, building
and homeowners'
association rules.
Information can be
found on the Federal
Communications
Commission web site
at
http://www.fcc.gov/mb/facts/otard.html.
Within the State of
Indiana, House
Enrolled Act 1279,
passed into law in
March 2006, prevents
landlords and
building owners from
restricting a
customer's access to
alternative service
providers,
regardless of the
technology used to
provide the service.
More information can
be found at
http://www.in.gov/legislative/ic/code/title8/ar1/ch32.6.html
Why is MTA's
service better than
cable or DSL?
Many businesses
today need fast
access both upstream
and downstream, and
most cable and DSL
connections do not
support symmetrical
access. Our service
is symmetrical by
nature, which means
your upload speeds
are as fast as your
download speeds. In
addition, cable and
DSL performance is
typically "non
guaranteed" and is
based on how many
users are on the
network in your
area. A cable
connection will slow
down with each
additional user on
the network. DSL
service quality
depends on your
distance from the
nearest central
office. If you are
further than 18,000
feet you do not even
qualify. MTA's
service is not
affected by any of
the above downfalls.
How many
computers can I
connect to MTA's
Wireless Broadband
Service ?
With MTA's service,
there is no limit on
how many computers
you can connect to
the system. Be aware
that your computers
will all share the
bandwidth provided
to you (i.e., if you
had two computers,
you would not be
able to download or
upload 768 Kbps
concurrently on each
machine on a 768
Kbps connection).
If I am an ISDN,
DSL or T1 user, how
difficult is it to
switch to MTA's
Wireless Broadband
service?
It's fast and easy!
MTA's Broadband
Wireless can be plug
into your LAN or
computer via a
standard Ethernet
(10 BaseT)
connection and will
handle all of your
IP addressing and
allocation.
How can I
scale-up to meet my
increased bandwidth
needs and how
difficult is it to
do this with MTA's
service?
Again, it's easy!
You can request an
upgrade to your
service via ou
toll-free customer
support line at
1-800-935-2181, and
upon completion of
the upgrade
agreement, and it
will be provisioned
by the next business
day by without
anyone visiting your
location.
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